Customer Support APAC

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Customer Support APAC

FULL-TIME · SINGAPORE

The telecom industry is fragmented by different technologies, regulations and infrastructure. Communication is shifting from hardware to software and we are at the forefront of this change. We transform complicated technology into one simple API.

Our SMS, Chat and Voice solutions connect you to 7 billion phones worldwide. We are a fast growing technology company disrupting the trillion dollar telecom market and have experienced staggering growth in our first five years. We've only just begun.

What do we do?

Our Support team is the proud frontline of this company; with our Product team making sure that our platform looks amazing and is easy to use, we’re there to help our customers make the best possible use of our service. We add that extra value to the user experience by deconstructing a sometimes complex product into digestible chunks; assisting both our Sales team internally and our Enterprise customers externally.

We set high standards for our Support as this is part of how we are mixing up the industry; whether it’s by replying to emails within 30 minutes or chasing that supplier on the weekend - our knowledge of the product and local telecom market(s) means we can provide clarity and find the most suitable solutions to our customer’s communication challenges.

We think fast on our feet as a team, help each other out and go that extra mile for both our customers and our colleagues.

What do you bring?

  • You are the voice of the company, and interact in a friendly, professional and personal way
  • You have a get shit done mentality
  • You have excellent analytical skills and know how to prioritise
  • You look beyond a customer’s immediate needs
  • You are motivated as well as a motivator!
  • You ensure content is accurate and accessible for your colleagues and customers
  • You can identify where information is missing and know how to get it
  • You have a technical aptitude and can relay more complex technical concepts in simplified terms
  • You match the following language profile:
  • Fluent (Native spoken & written) in English, with preferably one of the other core languages; Mandarin, Malay or Tamil

What do we offer you?

  • A chance to be a part of one of the most ambitious, fastest growing communications provider in the world
  • A company culture to brag about
  • Amazing colleagues that are passionate and skilled in their field
  • All the gear you need to ‘fly’ as a MessageBird.
  • Swag to keep you looking fresh (clear out some space in your closet)
  • Competitive salary